Dispatch Time
📦 All orders are processed and dispatched within 48 working hours (excluding weekends/bank holidays).
UK Mainland (England, Scotland, Wales)
✅ FREE standard delivery
⏳ Delivery time after dispatch: 2–5 working days
Northern Ireland
✅ FREE standard delivery
⏳ Delivery time after dispatch: 3–7 working days
European Union (EU)
🚚 Flat rate: £20 per order
⏳ Delivery time after dispatch: 5–10 working days
Rest of World
🌍 Flat rate: £40 per order
⏳ Delivery time after dispatch: 7–14+ working days
1.Customized or Personalized Goods
Example: Herbal formulas specifically tailored to an individual’s body constitution (e.g., bespoke TCM prescriptions).
Reason: Since these items are uniquely prepared based on personal health needs, they cannot be resold or reused.
2.Perishable or Hygiene-Sensitive Goods
Examples:
Opened herbal medicines (e.g., loose herbs, powders).
Liquid preparations (e.g., oral solutions, syrups, ointments).
Reason: Due to hygiene and safety concerns, these items cannot be returned once opened or used.
3.Digital Content or Services
Example: TCM consultation services (e.g., online diagnosis, health advice).
Reason: Once the service is delivered, it cannot be "returned" in the traditional sense.
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